Applying Air Ticketing Rules
I confess I have never enjoyed doing air ticketing when I was working for KLM in the 80s due to its complex rules and regulations that one has to remember. Like it or not, we have to know some ticketing knowledge being part and parcel of our job. We have to know whether a ticket issued by another another carrier can be endorsed to another carrier or accepted by us. Some tickets were simple. It was point to point, easy to read - no sweat. However, some tickets were all over the places and involving few carriers and in different classes of travel. Unlike now, we use e-tickets but prior to proliferation of the Internet, only properly issued airline tickets can be accepted. Each flight coupon had to be issued and uplifted at point of departure. If we do not understand some ticketing rules, we will find ourselves 'stranded'. And if we accepted the wrong ticket, we will be held liable. Our airline has already already built up a reputation for its well established training