Unpleasant Encounter With A Passenger
I was in my mid 20s, then I was working as passenger handling officer with KLM Royal Dutch Airlines at the airport. I have had encountered many unpleasant situations with passengers but I still remember this one quite well, that year should be in 1987. I was on the afternoon shift but I came to office early. I received a call from the counter that a passenger arrived after the closure of the check-in and demanded to be checked in. Our flight was heading to Jakarta. I then radioed my Station Manager, Henk van Dinther who was handling the flight if he could allow one 'last minute passenger' and approval was granted. I rushed straight down to process the check-in. She was a young American lady, not exactly nice in her disposition when I met her. As I was helping to expedite with the check-in and before handling over the boarding pass to her, I asked for the airpo...