Collin Ng's Blog

There’s a saying – A FRIEND IN NEED IS A FRIEND INDEED which I wholeheartedly subscribe to it. It was in my darkest hours not too long ago, among the few, this particular friend of mine who has lent me a helping hand will always be deeply appreciated and fondly remembered by me in my whole lifetime. Though we may not have known each other for ages to be KAKIs, rather it was through quality time we have had spent over a short span that a friendship bond has gradually blossomed. Some friends simply come & go, some are meant to be forever friends. Certainly, friendship is not measured by the depth of wealth one possesses or on the highest echelon of one’s social standing as next to kinship, true friendship on it own merit is a priceless treasure no amount of money in this universe can buy. What’s the point of having all the worldly possessions without any worthy friend to confide in; to rely on; to share one’s happiness & joy and more? Though of late we may not have communicated ...

What type of service is perceived a good service? It is common knowledge to any gregarious service provider to embrace this service philosophy that ‘Customer is KING’, period. But in reality, some customers are never satisfied - no matter how hard we try but notwithstanding, they are still KING. Even SIA, consistently ranked among the best airlines in the world receives the same amount of compliments as opposed to complaints and like it or not, they will continue to face this stigma of sorts for as long as they are still in the aviation business. Unless proven utterly wrong by any wise Alec, they will still be ranked among the best in the world while complaints on them continue to gather pace. That was 1988, a DRAGON year and it was an exceptionally bumper harvest for Singapore’s hospitality industry, the airlines included too. Suffice to say, the foray of tourists, the world over visiting our bustling lion city was fast filling up the hotel rooms scattered all over our little land mas...